Helpdesk Support Specialist Job at Irvine Consulting Services, Inc., San Francisco, CA

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  • Irvine Consulting Services, Inc.
  • San Francisco, CA

Job Description

Job Description We are a long-standing, local MSP serving small and medium businesses in the SF Bay Area. We are looking to hire a Tier 1 / Tier 1.5 IT helpdesk support technician to augment our team and grow your skill set within the company. Are you a smart, flexible thinker with great written communication skills? If so, join us, learn and grow! Your success in this position depends on a mastery of IT fundamentals, but also on the ability to prioritize and re-prioritize helpdesk tickets on the fly; knowing what to park, what to focus on, and what to escalate. This job is for people who can recognize what needs to be done next and do it without having to be told. You will have a lot of management support, but you will not be micro-managed. You should have a solid foundation in desktop support, but we don’t expect you to know everything. We will teach you as much as you want to learn. We hope to see you grow with us and help us train the next generation. Our clients are extremely important to us, and they are our most important asset. We need you to be competent, dependable, friendly, and professional so that these relationships are strengthened by your work. This work will primarily be done remotely through helpdesk, remote access systems, chat, email, and phone. Some onsite work in the Bay Area will be necessary at times. Some scheduled weekend & after-hours work may be necessary, but will always be optional and always known ahead of time.

RESPONSIBILITIES:

Provide technical assistance with computer hardware and software Resolve issues for clients via phone, in person, or electronically Recommend hardware and software improvements Track customer issues and resolutions Follow company processes and procedures to ensure consistent quality and compliance Document and maintain configurations, issues, and solutions for client hardware, software, and networks

QUALIFICATIONS:

Previous experience in IT and customer service Experience with Windows 10, Office 365 administration, and basic system administration tasks. Windows Server 2012 R2 – 2019 is a big plus Strong experience working with configuring and troubleshooting Windows (desktop) equipment Fundamental understanding of networking concepts, equipment, and protocols Proficient in IT security fundamentals Ability to build rapport with clients Strong troubleshooting and critical thinking skills Positive and professional demeanor #J-18808-Ljbffr Irvine Consulting Services, Inc.

Job Tags

Local area, Flexible hours,

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