Job Description

The Project Service Center (PSC) Coordinator provides word processing and administrative support to legal and non-legal staff, playing a key role in ensuring high-quality service delivery to clients. This position requires strong communication skills, flexibility with work hours, and the ability to lead by example in a fast-paced professional environment.

Key Responsibilities

Coordination & Workflow

• Intake and clarify job requests, discuss deadlines, and offer solutions to issues.
• Assign and prioritize work requests while providing guidance and support to team members.
• Manage the PSC Inbox and Excel job log during the day and in the Supervisor's absence.
• Communicate effectively with the Supervisor on team performance, procedural improvements, and workflow challenges.

Document Production

• Create and revise complex legal documents following firm formatting and best practices.
• Utilize advanced features in Microsoft Office (Word, Excel, PowerPoint, Visio), Litera Change-Pro, Adobe/Nuance, and Outlook.
• Format and edit documents with features such as TOA, TOC, cross-referencing, bookmarks, track changes, and mail merge.
• Troubleshoot and repair document formatting issues and corrupt files.
• Convert documents across platforms and apply consistent styles using Innova numbering.
• Transcribe documents using tools like BigHand.
• Provide administrative support, including time entry, printing, copying, messenger services, and binder creation.

Qualifications

• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Visio, Outlook).
• Familiarity with job-related software (e.g., Best Authority, DocXTools, Innova, Nuance).
• Knowledge of OCR software (e.g., Nuance, ABBYY PDF Transformer).
• Strong proofreading and attention to detail.
• Excellent written and verbal communication skills.
• Demonstrated customer service excellence.
• Flexibility to work early or late as needed.

Experience & Education

• High school diploma or equivalent required.
• 3–5 years of experience in administrative support or word processing.
• Advanced skills in Microsoft Word, Excel, and PowerPoint.

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