A client in the greater Nashville, TN area is looking for a Service Desk Tech candidate. The Service Desk Tech will provide support of POS hardware and software for Retail Stores in the US. Duties include, providing call handling, developing and training staff, and assisting as needed to handle support call volumes. They will also be responsible for troubleshooting and escalating issues to POS Software Team if unable to resolve. They will monitor open issues from tracking and voice mail systems; escalate if not resolved on a timely basis an create reporting to show statistics of incoming requests, including performance stats.
Required Skills & Experience:
Associate degree in Computer Science, Information Systems or related field; or equivalent combination of education and experience.
• 1+ years of experience providing technical support. - Linux experience / knowledge
• Ability to provide remote support to users, either through phone or remote desktop tools.
• Willingness to work a flexible schedule.
• Understanding of service level agreements (SLAs) and the importance of timely issue resolution preferred. • Knowledge of basic computer hardware and peripherals.
• Basic documentation skills to record troubleshooting steps and solutions for future reference.
• Demonstrated experience working with Microsoft Office products.
Nice to Have Skills & Experience:
Familiarity with ticketing systems for tracking and managing user requests preferred Knowledge of Oracle/Micros POS Software preferred. Retail store support experience preferred. Familiarity with Apple iOS and Android devices operating systems preferred. Bilingual (French or Spanish)
***The first month will consist of training, Monday through Friday, from 8 AM to 5 PM. After that, the production schedule will vary based on business needs, which may include opening or closing shifts 1–2 times per week. Hours can generally range from 7 am to 11 pm. All team members are required to work at least one weekend day (Saturday or Sunday), so flexibility is essential. While we do our best to keep schedules consistent, weekly or monthly updates may be necessary to align with the demands of retail.***
Please reply if you are interested in learning more and we can set up a time to speak further!
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