Data Deletion Request

How to request deletion

Send us a message on WhatsApp, or email us, including the following details:

• Your full name
• The phone number associated with your records
• The name of the app or system the data belongs to
• The data you want deleted

We may verify ownership of the account or records before processing a request.

What happens next

Once we receive your request:

1. We confirm that we have received the request.
2. We ask for any additional detail needed to identify the records.
3. We verify that you own the account or records concerned.
4. We delete the personal data that is eligible for deletion.
5. We confirm to you what was deleted and what had to be retained.

Records we may need to keep

Some records may be retained where this is required for legal, financial, security or service warranty reasons. We will explain what can be removed and what must be retained.

Data held inside a client's system

Where your data sits inside a system we built for another organisation, that organisation controls the data. In those cases we will pass your request to them and support them in actioning it.

Contact

Send your deletion request to:

• WhatsApp+255 672 400 489
• Phone+255 672 400 489
• Emailinfo@royalty.co.tz
• OfficeDodoma Medeli, near Morena Hotel