1. Overview
Royalty Technology provides technology services including software solutions, digital communications support, and customer engagement through WhatsApp Business messaging. We respect user privacy and only process personal information for lawful business purposes, support, service delivery, security, and communication.
By interacting with our website, submitting a form, contacting us, or receiving messages from us through WhatsApp, you acknowledge this Privacy Policy.
2. Information We Collect
- Name, phone number, and email address when you contact us or request a service.
- Message content, request details, and customer support history.
- Business or event information you provide for digital card, printing, or messaging services.
- Technical data such as browser type, device type, IP address, and website usage logs for security and performance.
3. How We Use Information
- To respond to inquiries and deliver requested services.
- To send customer support updates, project progress, and service notifications.
- To send approved business messages through WhatsApp where a lawful basis or user consent exists.
- To improve website performance, security, and customer experience.
- To maintain records for billing, service quality, compliance, and fraud prevention.
4. WhatsApp Business Messaging Policy
When we use the WhatsApp Business Platform, we only send messages related to legitimate business communication, customer support, service updates, digital invitation workflows, and other customer-requested interactions.
- We do not knowingly send spam, scam content, or misleading messages.
- We do not sell or rent customer phone numbers.
- We aim to message only users who have provided their number directly, requested our service, opted in, or otherwise expect communication related to our business service.
- Users may stop receiving non-essential communication by replying with a stop request or contacting us directly.
6. Data Retention and Security
We keep information only as long as reasonably necessary for service delivery, customer support, legal compliance, dispute resolution, and security. We use reasonable administrative and technical safeguards to help protect stored information, but no online system can guarantee absolute security.
7. Your Rights
You may contact us to request access, correction, or deletion of your information where applicable. You may also ask questions about how your data is used in our WhatsApp messaging workflows.
8. Data Deletion Requests
If you want us to delete your personal data from our systems, you may send a request by email, phone, or WhatsApp. For step-by-step instructions, visit our Data Deletion Instructions page.
9. Contact Information
For privacy questions, opt-out requests, or data correction/deletion requests, contact:
Last updated: 26 March 2026