01
Submit a Request
Report a fault or ask for help with an existing installation.
- Issue assessment and triage
- Priority and category capture
- Attachments and site details
Support centre
Help when your technology needs attention.
Reach our team for technical assistance, service requests and guidance on any Royalty Technology solution.
How can we help?
Start with the fastest route.
Call us for anything urgent. For everything else, track an open request or send us the details and we'll pick it up.
Submit a request
Tell us what is wrong.
Your request goes straight to our support team. You get a reference to track it on this page with the last four digits of your phone number.
For new projects or prices, use the quote form instead. Common answers are in the Help centre.
02
Track a Request
Follow progress on an open support ticket.
- Current ticket status
- Latest update
- Response history
03
Knowledge Base
Practical product and service guidance from our engineers.
- Software and system guidance
- CCTV and networking help
- Web and hosting articles
04
Contact Support
Reach the team directly when you are not sure where to start.
- Phone and WhatsApp
- Email support
- Service and maintenance information
We can make IT happen
Let's find the right next step.
Tell us what you need. Our team will help turn it into a clear, practical technology plan.